Leadership Foundations

MODULE 1: Increasing Awareness of Leadership Issues

Session 1: Your New Role in the Changing Workforce
Effects of change on the organization
Staying flexible
Being a leader makes you different
Tips for findingbalance
Leadership in the middle

Session 2: Exceptional Leadership
What is leadership?
Case study of leadership: Colin Powell
Lessons in leadership
Rules for leadership
Using rewards to improve readiness
[Includes first 360º assessment]

Session 3: Follower-Centered Leadership
What is follower-centered leadership?
Assessing follower readiness
How to handle specific readiness situations
Task behaviors to improve readiness
Relationship behaviors to improve readiness

Session 4: Determining Follower Needs
The goal of good leadership
Low level of readiness
Moderate level of readiness
High level of readiness
Challenging situations

MODULE 2: Using Communication Skills in Leadership

Session 5: Listening Basics
Communication begins with listening
How we listen
Tone of voice
Beware of listening barriers!

Session 6: Advanced Listening Skills
Active listening: advanced listening skills
Active listening is worth the time
When to use empathy
After empathy, then what?

Session 7: Speaking as a Leader
Getting them to hear you
In the middle—assertive communication
Choosing your words carefully—clear message format
Advanced tips—putting speaking and listening together
Giving out information

Session 8: Coaching, Feedback, and Coaching Case Study
What the coach does
The old model of leadership: the dictator or autocrat
The new model of leadership
How to offer feedback
F.A.S.T. feedback
Coaching your employees
Bill: a case study in coaching leadership

MODULE 3: Building and Leading the Team

Session 9: Forming the Team
What is a team?
Stages of team development
Setting team goals
SMART goals
Team roles and responsibilities
Ground rules

Session 10: Improving Teamwork and Team Case Study
Developing the team
Building team relationships
The value of differences
Team accountability
Team problem-solving
Case study: implementing teams

Session 11: Using Participation in Leadership
What is participation, and why is it important?
Sharing the load
Listening and facilitation skills
Leading effective meetings
How to get them to participate
Brainstorming
Participation becomes empowerment

Session 12: Using Metrics in Business Decision-Making
Why metrics are increasingly needed
Using multiple measures: a balanced scorecard
Creating your own balanced scorecard
Using your scorecard effectively
Sharing information with the team
Using metrics to set team goals

Session 13: Self-Management: Controlling Yourself and Your Time Becoming more self-aware
Controlling your negative moods
Controlling temper
Dealing with stress
Self-confidence
Managing your time
Ideas for using time wisely

Session 14: Increasing Trust and Integrity
Three levels of trust
Emotional bank accounts
How to increase trust
The power of an apology
Finding common meaning
Each one is important
Living right and being a role model
Using persuasion and influence

Session 15: Conducting Performance Appraisals
The purpose of appraisal
Advantages of formal performance appraisal
How to complete an appraisal process
Developmental goals

Session 16: Quality and Continuous Improvement
What is quality?
Applying the lessons of quality improvement
Problem-solving to improve quality
Analyzing workflow
Incremental versus breakthrough change
The organization as a system

Session 17: Customer Service
We all have customers
Where is the service?
Teamwork and the internal customer
Using servant leadership
The external customer
Personalizing your customer relationships

Session 18: Confrontation and Corrective Action
It’s just not working
Rules for positive confrontation
Delivering a positive confrontation
When to initiate corrective action
Steps in the disciplinary process

Session 19: Managing Conflict
A new view of conflict
When to intervene
Serving as the third-party mediator
The goal of conflict management
Conflict among the entire team
What if you are the one involved in the conflict?

Session 20: Other Duties as Assigned
You have many responsibilities
Interviewing
Conducting orientation and cross-training
Training the team
Antiharassment

Session 21: Project Management and Delegation Skills
Importance of project management skills
Keeping track of the project
Micromanaging: Overdoing the accountability
Delegating work to others
Securing needed resources from management
Providing inspiration and positive influence

Session 22: Leading in Times of Change
Why most people dislike change
The change process
Tips for overcoming resistance to change
Patience will be rewarded

Session 23: Putting it All Together: Case Study of Creating Positive Culture
Case Study: The Gung Ho story
What is organizational culture?
Taking personal responsibility

Session 24: Final Self-Assessment and Reflections
Congratulations on completing this program.
[Includes final 360 degree assessment]